A calm, audit-ready home for every complaint and incident your team handles.
Safeguard Care is a complaints and incident co-pilot for Australian disability providers working under NDIS Commission guidance. Capture, triage, respond, and report — in language aligned with the NDIS Commission's complaints-handling guidance, with AI that drafts the parts nobody enjoys.
No credit card required. The demo is a read-only preview with sample NDIS-style data.
Designed around the way you actually run complaints.
Built with quality and safeguards teams who run small registers in spreadsheets — and need something that can grow with them without becoming enterprise software.
Complaints & incidents register
A single, audit-ready register for complaints, incidents, feedback and compliments — with NDIS-aligned fields, risk levels and due dates.
Public intake form
Each organisation gets a shareable URL participants and families can use to submit feedback — anonymously if they prefer.
AI drafting that respects your voice
One click to summarise a complaint, draft a warm acknowledgement, or produce an outcome letter — in plain, non-legalistic language.
Reporting that fits the Commission
Counts by type, status, and risk; CSV export for board reports; aligns with NDIS Commission complaints handling guidance.
Multi-tenant by design
Organisations, admin and staff roles, and row-level security keep each provider's data isolated.
Built for small teams
Modern, restrained interface. Keyboard friendly. Dark mode. Nothing flashy — just the workflow.
Simple pricing.
Start free for 14 days. Cancel any time. Annual plans available — talk to us.
Bring your register out of spreadsheets — without the migration headache.
Import a CSV, or just start fresh. We'll help you set up your org and roles.